FAQ

Where are your workers located? U.S. Based Only.

Will I be speaking to a different person every time I call? No, you will have a single point of contact here.

Who uses Virtual Assistants? Both, Business and Individuals use VA's . Most clients are small business owners.

Am I allowed to add people to my account?
Yes, you can add co-workers, friends, and family members to your account. You will be given the opportunity to do so after signing up for our service.
All we need is your written permission and their name and email address.

Which plan is best for me?
This is flexible if we need to upgrade or downgrade a "Monthly Retainer" or adjust an "Hourly" Plan to fit the clients' needs.

Any hidden or additional costs?
NO, hidden costs, no activation fees, additional taxes, or cancellation fees. You will be billed for your "Monthly Retainer", "Per Project" or "Hourly" and
nothing more.
Certain tasks, may incur expenses for materials.
For instance, if your task requires mailings. We would bill you for the envelopes, the postage, and the paper. We will let you know when you assign the task
whether there will be material charges so there won't be any surprises.

Running out of time on my monthly plan?
When you use up your plan, you have several options and you decide at that point what to do. You can upgrade your plan, have us stop working until your
next billing cycle, or continue working at an hourly rate. You will be notified when you go over your plan and given the option to have us continue working or
stop working until your next billing cycle.

Billing Cycle?
You will be billed every 28 days until you cancel your plan (it is completely month-to-month).

How do I get started?
To begin, you simply go through our sign up process - in the right-hand column of the product matrix above there is a yellow/orange "Sign Up" link next to
each plan. Simply decide which plan you would like to have and then follow the steps. After signing up, you will be redirected to a short questionnaire that
will ask basic questions about your preferences and the work you have for us. After submitting that, you will be redirected to a short "getting started" guide
that will give more detailed information about how to get started with your new virtual assistant.

Progress of Tasks Assigned?
Through the Client Workspace, you will be able to keep track of which tasks your assistant is working on.

How Do I Get Started? Click "SIGN ME UP"